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Surprise Surprise. More issues with Dreams Unlimited

http://www.disboards.com/showthread.php?t=3340900 Apparently the Dreams Unlimited staff is at some sort of conference and isn't available to assist its customers.

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Re: Surprise Surprise. More issues with Dreams Unlimited

And then you get the usual morons saying how "amazing" the service is because they answered all of their questions in a timely fashion. umm, isn't that what they or any ta is supposed to do. if that...

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Re: Surprise Surprise. More issues with Dreams Unlimited

I would be livid.

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Re: Surprise Surprise. More issues with Dreams Unlimited

I only read the first page of that thread to know that this is nothing new.  Let me guess, did they send Webmaster John in there to make it all better? (or is John still there to do Pete's dirty work?...

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Re: Surprise Surprise. More issues with Dreams Unlimited

I used Dreams Unlimited travel once and found their business model to be pretty unworkable for me under normal circumstances.Send and emailWait a day for an answerSend another emailI kept thinking, if...

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Re: Surprise Surprise. More issues with Dreams Unlimited

dissnoops wrote: I only read the first page of that thread to know that this is nothing new.  Let me guess, did they send Webmaster John in there to make it all better? (or is John still there to do...

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Re: Surprise Surprise. More issues with Dreams Unlimited

MarieSimp wrote:I would be livid.I just lol'd

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Re: Surprise Surprise. More issues with Dreams Unlimited

What is the benefit of using DU? If you can't speak to someone over the phone and they wait 24 hours to answer email and they occasionally are all unavailable to troubleshoot, wouldn't it make more...

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Re: Surprise Surprise. More issues with Dreams Unlimited

I used them once back before the whole bangate issue.  They didn't do anything "amazing."  About the only thing they did  other than booking the room was make my ADR's for me which I thought was going...

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Re: Surprise Surprise. More issues with Dreams Unlimited

I've never used DU, I think I may have tried to get information once, the response took way too long for my taste. I don't have that kind of patience.

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Re: Surprise Surprise. More issues with Dreams Unlimited

I used them once. I actually found the DIS from DU instead of the other way around. At  the time I had a 1mo and didn't want to be bothered sitting on the phone. This was back before you were able to...

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Re: Surprise Surprise. More issues with Dreams Unlimited

Icanseeyou wrote:What is the benefit of using DU? If you can't speak to someone over the phone and they wait 24 hours to answer email and they occasionally are all unavailable to troubleshoot,...

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Re: Surprise Surprise. More issues with Dreams Unlimited

I use a ta(magical journeys) just for wdw and to just book my rooms and make sure that I get the best rate possible. I like to do all the rest myself

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Re: Surprise Surprise. More issues with Dreams Unlimited

I tried to use DU once. I already had the room reservations, because I had been sitting on one of those super-price specials. Somehow, DU got in there and messed my price up big time then argued with...

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Re: Surprise Surprise. More issues with Dreams Unlimited

I used them once, did it for the on board credit.  Even went so far as choosing one of the agents many of the Disers rave about.  The service was not amazing, not even close.  I rarely got any email...

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Re: Surprise Surprise. More issues with Dreams Unlimited

I used DU once for a cruise. It was all fine. I wouldn't use them again after reading about them.

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Re: Surprise Surprise. More issues with Dreams Unlimited

I've never understood the value add of a TA until recently. Most of our travel has been domestic and is pretty simple- find website, reserve, call Disney, reserve. One of my coworkers is planning a...

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Re: Surprise Surprise. More issues with Dreams Unlimited

FussyMonkey wrote:I've never understood the value add of a TA until recently. Most of our travel has been domestic and is pretty simple- find website, reserve, call Disney, reserve. One of my...

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Re: Surprise Surprise. More issues with Dreams Unlimited

I've never used DU, I think I may have tried to get information once, the response took way too long for my taste. Pretty much my experience.  I was used to doing my own bookings, but second guessed...

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Re: Surprise Surprise. More issues with Dreams Unlimited

FussyMonkey wrote:I've never understood the value add of a TA until recently. Most of our travel has been domestic and is pretty simple- find website, reserve, call Disney, reserve. One of my...

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